Terms and Conditions

Welcome to Gaurajya. These Terms & Conditions (“Terms”) govern your use of our website (shop.gaurajya.com) and your purchase of our products. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use the site.

1. Definitions

  • We / Us / Our: Gaurajya, the owner and operator of shop.gaurajya.com.

  • You / Customer / Buyer: Any person who visits, browses, or purchases products from our website.

  • Products: Goods made available for sale on our site (e.g., A2 ghee).

  • Site: shop.gaurajya.com and all pages, products, services offered via that site.

2. Use of the Site

  • You must be at least 18 years old to make purchases.

  • You agree to use the site for lawful purposes only.

  • You agree not to misuse the site or interfere with its functioning.

3. Orders & Payments

  • All orders are subject to acceptance by us. We may refuse or cancel any order for reasons including unavailability, error in pricing, or suspected fraud.

  • Prices listed are in Indian Rupees (INR) and include applicable taxes, unless otherwise stated.

  • We accept payments via the payment methods displayed on the site. You agree to provide valid payment information and authorize payments.

  • If payment fails, we may cancel the order.

4. Shipping, Delivery & Risk

  • We deliver across India. Delivery times may vary depending on location.

  • Once delivered to the address provided by you, risk of loss passes to you. Please inspect the product upon delivery.

5. Returns, Refunds & Replacements

  • We offer 100% Money Back or Replacement for any Quality Issue. (As displayed on site.)

  • If you receive a defective, damaged, or incorrect product, you must notify us within [X] days of delivery.

  • To claim a refund or replacement, please follow the return policy steps:

    1. Contact our support (gaurajya2k21@gmail.com or phone) with order number & photos of issue.

    2. We may ask for return shipping or may arrange collection (depending on the case).

    3. Once we verify the issue, we will process a replacement or refund within [Y] business days.

  • Products that are misused, altered, or damaged by the customer are not eligible.

6. Product Information & Quality

  • We strive to provide accurate descriptions of products (ingredients, size, quantity, imagery).

  • However, there may be slight variations (colour, texture, packaging) due to natural / organic nature of ghee.

  • All claims (e.g. “100% organic”, “made using Vedic Bilona method”) reflect our processes; but you understand that natural products have inherent variability.

7. Intellectual Property

  • All content on the Site (text, images, logos, designs) is owned or licensed by Gaurajya.

  • You may not reproduce, modify, distribute, or use these materials without our prior written consent.

8. Privacy

  • Our Privacy Policy (linked separately) governs how we collect, use, store, and protect your personal information.

  • By using the site, you consent to collection and use as described in the Privacy Policy.

9. Limitation of Liability

  • To the maximum extent permitted by law, Gaurajya shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the site or purchase of products.

  • Our total liability to you for any claim arising out of or relating to these Terms or your use or purchase shall not exceed the amount you paid for the relevant product(s).

10. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of India.

  • Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of courts in [Your City / Region] (for example, Satara, Maharashtra / or wherever your registered office is located).

11. Changes to Terms

  • We may modify these Terms from time to time. If we make material changes, we’ll notify you via the Site or via email.

  • Continued use of the Site or purchase after changes constitute your acceptance of revised Terms.

12. Contact Information

If you have questions or concerns about these Terms, please contact us at:

  • Email: gaurajya2k21@gmail.com

  • Phone: +91 6360810659

  • Address: At-Nimsod, Post-Mhasurne, Taluka Khatav, District Satara, Maharashtra, India

If you like, I can also prepare a version of these Terms & Conditions that is customized legally for Gaurajya, with relevant references to Indian laws (Consumer Protection Act, IT Act, etc.). Do you want me to draft that?

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